Our cards are beautiful! Brookhollow offers you so many options to customize your selection and to also make it budget friendly. The hands on design- tool makes customization a breeze and our cards are indeed as pretty in person as they were in the online demo. As for customer service, I ordered our cards on a Friday and they arrived the following Tuesday. Now that is a super quick turn around at no extra charge. I'll see you Brookhollow in 2018!!