Frequently Asked Questions
- Do your products come in different sizes?
The best way to determine what size and formats are available for a product is to explore the Product Options menu. Click the “Size & Format” section to reveal all of the available dimensions.
Our most popular products are our greeting cards. Some of these products can be ordered in a flat or folded format. Our most popular card sizes are:
Junior Size (5 1/2" x 4 1/4")
Standard Size (6 3/4" x 4 7/8")
Signature Size (7 7/8" x 5 5/8").
- What is on the inside of your greeting cards?
Most of our greeting card products include a default message or verse on the card’s interior. You can choose to keep, edit or delete this design element. You can select the option to “Order Blank Inside,” which will remove any default, interior messaging.
Be sure to browse our Verse Library for a complete list of pre-formatted, pre-designed verses.
- What is the minimum quantity of greeting cards available for purchase?
Many of our products have a minimum order quantity of 10, and are sold in increments of 5 up to 50. Quantities over 50 are sold in increments of 25.
- What is the maximum quantity of cards available for purchase?
You may order up to 100,000 cards on our site. To place an order above 100,000 cards, please contact us. We offer high-volume discounted pricing as well as a dedicated team of Customer Service members for large quantity orders. For more information, email
- What is the difference between Gummed and Peel & Seal envelope closure?
Gummed envelopes include a layer of adhesive along the envelope’s flap that must be moistened to create a seal. This is the most common type of envelope. Peel & Seal envelopes include a strip of latex adhesive on the envelope’s flap. Remove the protective
seal, press your envelope closed and your envelopes are ready to go. Peel & Seal closure is a clean, time-saving feature.
- Can I order extra envelopes?
- Do you sell eCards?
We do not have eCards available at this time.
- Do you offer addressing services?
Addressing and mailing services are available upon request. Please contact our customer support team for details and pricing.
- How do I place a reorder?
Log into My Account where you will see your Order Status & History. Find the item and click the reorder button. You will need to review your customization
again before you can place it into your cart. Be sure to review your Product Options to ensure you want the same quantity as before.
- How can I customize my product?
- Can I receive a sample before I place my order?
Printed samples are not available for all of our products. However, you can order up to three free printed samples for most of our greeting cards. Our digitally printed samples can be fully customized, allowing you to see your unique personalization before
placing your order. You are also able to select your preferred size and paper stock. Envelopes are not included with your samples. Most sample requests are delivered within 7 business days. Should you need more than three samples
or if you require expedited shipping, contact our customer support team at 800.272.4182.
- Do you have suggested verses or can I write my own?
Our products feature editable text, as well as the ability to add new text to your design. If you aren’t sure of what to say or how to say it, you can browse our Verse Library, which is a collection of pre-written pre-designed verses. For a more extensive
collection of verse options, download our Say It Write document.
- Can I order blank cards?
The vast majority of our cards can be ordered blank inside. Choose the button “Order Blank Inside” or delete any unwanted design elements once you are inside our product editor. Some cards feature a pre-printed verse or design that cannot be removed.
- How can I add a photo, logo, or signature to my product?
Within our product editor, you can choose to Upload Photo, Logo or Signature. Choose the “Signature/Note” option. A popup with detailed instructions will appear. You can choose to upload an existing file or upload an image from your smart phone. If you
require assistance, contact a Graphics Specialist at 800.272.4182.
- Can I see a proof of my customization?
We offer complimentary digital proofs sent via email, but only if a proof is requested. If you would like to see a digital proof before placing your order, simply add a note in the Special Instructions section. You will have an opportunity to do this
before an item is added to your cart. If you have contacted our Customer Service team for graphics help, let a representative know you would like a proof sent via email before your order is placed.
Your proof will give you the option to Request Changes or Approve the artwork. If changes are needed, simply reply to the email with new instructions. If everything looks just as you want it, click Approve. Your order will
be on hold until we receive your proof approval. Requesting a digital proof can add additional production time to your estimated delivery date.
- How long will it take to get my order?
The timeframe it takes to receive a customized product is a combination of production, printing and shipping. Production + Printing + Shipping = Timing
Production and printing each take approximately 1-4 business days. Shipping time can take 1-6 business days depending on your shipping address as well as your shipping method. This means you can usually expect your order to
arrive in 2-10 business days. See more here.
- What is the Account Credit and how do I use it?
You can receive an Account Credit for a number of reasons, including a refund should you return an order or as part of a special promotion associated with a promo code. Visit your My Account page to determine if you have an Account Credit available. To use an available Account Credit, click the 'Apply Credit' link during checkout; this will deduct any available credit from your order total.
- Can I pay with a company check?
To pay with a company check, select the option for “Corporate Billing” within checkout. Once your order is submitted, we will review your information and email you an invoice. We will also send a printed invoice via mail. Your Corporate Billing account
will be saved for future use. If you need additional paperwork, such as a W-9, you can request this information within the Billing Instructions section of checkout or you can email us a request at
- Do you charge sales tax?
Because of our business locations, sales tax will be collected on U.S.-based orders if shipped to addresses in Texas, Minnesota or Pennsylvania.
- How can I send my tax ID or tax exempt paperwork?
You can Upload, Email or fax your Tax Exempt Certificate
to 1-800-822-0256. During checkout, include a note in the Special Instructions section to inform our Customer Service team of your tax exempt status; please include details on whether you have uploaded, emailed
or faxed your paperwork. Your order will be placed on hold until we verify your tax exempt status. Once your certification has been verified, we will remove the tax from your order. Your credit card or corporate account is
not charged at the time an order is placed but instead at the time it is shipped. Please keep in mind that registering as a tax exempt account may cause some delays in processing your order. Tax is only charged on orders shipped
to Texas, Minnesota and Pennsylvania.
- What type of file formats do you accept?
To ensure proper print quality, any imagery you upload should be at a resolution of 300 dpi or more. If you are unsure about a file’s resolution, don’t worry. Our system will warn you if an image is too low resolution to safely use on your product. We
accept the following file formats: jpg, jpeg, tif, tiff, pdf, png, gif, bmp, svg and eps. We are unable to use Word Documents and PowerPoint files. If you need help with your artwork, call 800.272.4182 or email a Graphic Specialist
at the following email address:artwork@brookhollowcards.
- What if my image appears fuzzy or pixelated on the preview?
The way your images appear within our editor and in your digital proof is how your product will print. If your image appears blurry or pixelated, that is an indication that the image you have uploaded needs to be a higher resolution. Our system will warn
you if an image is too low resolution to safely use on your product. However, scaling an image can affect your image clarity. If you are concerned about print quality, contact one of our Graphic Specialists at
firstname.lastname@example.org or use the Special Instructions section to request that a designer review your artwork before your order is completed.
- I don’t have my artwork in a digital format; can I send it to you to be scanned?
If you do not have your logo or artwork in a digital format, you can place your order, include a note in the Special Instructions section, and then mail your images to the Brookhollowcards corporate office. Your order will be placed on hold until we receive
your items. We will then send you a digital proof via email for your review. Please include an order number and contact information with your artwork. Artwork can be mailed to: Brookhollowcards Graphics Department, 12750 Merit
Drive, Suite 900, Dallas, TX 75251.
- I’m having difficulty with a promo code.
- What browsers and operating systems do you support?
We support the following browsers: Chrome, Firefox, Internet Explorer 9+ and Safari. We support the following operating systems: Windows Vista, Windows 7-10 and Mac OS. Other browsers can be used; however, full functionality cannot be guaranteed.
Click to download Google Chrome now.
- Is my shopping secure?
Brookhollowcards is committed to ensuring that your personal information is protected while you are on our site. Our company is registered with VeriSign, McAfee SECURE Site and the BBB Online – all industry leaders in protecting e-commerce shoppers on
the web. We are also registered with Dun & Bradstreet. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the Internet. These measures make it very
unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules
- What is your return policy?
Our products come with a 100% satisfaction guarantee. If you are unhappy with your order for any reason, you may return it to the Brookhollowcards corporate office. We recommend using a shipping method that provides a tracking number for the return delivery.
We will refund the full amount charged once we receive the returned items. You may return your order to: Brookhollowcards Returns, 12750 Merit Drive, Suite 900, Dallas, TX 75251.