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Help Center
- ▶ About Our Products
- ▶ Account Settings
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▶
Addressing & Mailing Services
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
- How do I upload my address file?
- Do I need to use your address template or can I use my own?
- Can you format my addresses so they fit in your spreadsheet?
- Is it possible to purchase extra envelopes?
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▶
Customizing Our Products
- Can I Remove the Brookhollow Logo From My Order?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Can I receive a printed sample before I place my order?
- How do I order a sample?
- How do I place a reorder?
- How can I customize my product?
- Can you help me design my product?
- Can you recreate a product I already have?
- Can I edit the text on a product?
- Where can I find a list of verses or a verse library?
- Can I order blank greeting cards?
- How can I add a photo, logo, or signature to my product?
- Can I see a proof of my customization?
- ▶ Payment & Billing
- ▶ Return Policy
- ▶ Shipping & Production
- ▶ Technical Help
Need Help?
tel: 1-800-272-4182
fax: 1-800-822-0256
12750 Merit Drive Suite 900
Dallas, Texas 75229
Customizable versus Non‑Customizable Products
Some products can be personalized using our online editor, while others are ready to order as-is. The button shown on each product page tells you which type you’re viewing.
“Customize” – Personalized Products
Products with a Customize button allow you to personalize your item before purchasing.
- Add or edit text
- Upload logos or photos (when available)
- Choose fonts, colors, and layout options
- Preview your design
- Add your finished item to the cart
This option is ideal if you want to include names, messages, branding, or other custom elements.
“Add to Cart” – Non-Customizable Products
Products with an Add to Cart button are pre-designed and cannot be edited.
- Item is added directly to your shopping cart
- No personalization or editing options
- Proceed straight to checkout
These products offer a fast and easy ordering experience.
Customize vs. Add to Cart: Side-by-Side Comparison
Customizable Products
- Click Customize
- Opens product editor
- Edit text, images, and layout
- Preview before purchase
- Add to cart after editing
Non-Customizable Products
- Click Add to Cart
- No editor or customization
- Pre-designed product
- Added directly to cart
- Fast checkout process
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