Customer Help


Welcome to BrookHollow!

We're happy you're here, and we know that the quality of our products and service will determine if you shop with us in the future. Our #1 priority is to make your experience so good that you will not only come back to shop again, but will want to share us with your friends. That is why we work hard every day to offer you top quality designs and materials, the best possible prices, and a safe and enjoyable buying experience - all backed up by a 100% satisfaction guarantee.

Below are links to our most common requests, but don't hesitate to contact us if we can help or answer any question you may have.


Contact Us FAQ Order Status

Production and Shipping

Custom printed orders generally take 1 - 4 business days production time. Please allow 2 - 6 additional days for delivery via UPS Ground. (in addition to production. Please note that special instructions, additional proofs, logos, and very large orders can require additional production time)

Note: Folded Cards are shipped flat. If you would like your cards shipped pre-folded, we will fold them for you for a small fee. Please contact our customer service team for more information and pricing.

Express Shipping is available (3-Day, 2-Day Air, & Next Day Air) for an additional charge.

Brookhollow currently only ships to U.S. and CA addresses. Shipping to other international locations is not available at this time.

Your shipping costs are calculated on the shipping weight of your order. Each of the available shipping options will be clearly priced for you during the order process, PRIOR to checkout. If you order multiple items, you may receive different shipments on different days.

Return Policy and Quality Guarantee

At Brookhollow, we strive to provide the highest quality products with the best possible shopping experience. Although we attempt to review orders for accuracy, it is not always possible to know the correct name, business, and geographical spellings, or catch information that may have been unintentionally omitted. If there is an error on your order, we will make every effort to correct it.

Our Mistake? If there are any errors or misprints on your order at the fault of Brookhollow, we will reprint your order promptly and reship it to you at no expense.

Your Mistake? Although we make every effort to proofread orders for spelling, grammar, and completeness, we cannot guarantee that we will catch every error. Please carefully proof all text while placing your order and carefully check all email confirmations as they contain important information about your printed order. If your wording gets printed and it contains an error, we will work with you to get your order reprinted promptly and offer any discounts we have available. We cannot issue refunds on custom printed products due to customer typos, omissions, or changed dates, etc.

If you are not satisfied with the quality of your order for any reason, even if you simply do not like the final product, please contact our customer support team immediately and we will arrange to replace your order or issue an account credit.

Secure Shopping

Brookhollow is committed to ensuring that your personal information is protected while you are on our site. Our company is registered with VeriSign, McAfee SECURE Site, and the BBB Online - all industry leaders in protecting e-commerce shoppers on the web. We are also registered with Dun & Bradstreet. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the Internet. These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures.

   

Welcome to Brookhollow
Promote goodwill that will lasts! The Brookhollow Collection offers a collection of greeting cards and calendars to meet your needs all year round. Our all occasion cards boost employee morale and create a positive work environment. We also offer an extensive collection of holiday greeting cards and calendars to promote your company name and build customer loyalty.