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Help Center
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▶
About Our Products
- How to Order Envelopes Without Greeting Cards
- How to Order Greeting Cards Without Envelopes
- Understanding Paper Weights & Finishes
- What Does “Converted” Mean?
- What Does “Digital Press” Mean?
- What is the minimum or maximum quantity of a product I can order?
- What personalization is included with a greeting card, invite or announcement, and what costs extra?
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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▶
Addressing & Mailing Services
- Can you address and mail my order for me?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- Do you offer addressing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
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▶
Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I remove the brand logo from my product?
- How do I add symbols or special characters in the editor?
- How do I type accented characters when personalizing my product?
- What special character commands can I use when personalizing my product?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order samples with envelopes and envelope imprinting?
- Do you offer envelope samples?
- Can I edit the text on a product?
- Can I order blank greeting cards?
- Can I see a proof of my customization before it is printed?
- Can you help me design my product?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
- ▶ Payment & Billing
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▶
Product Editor
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Download Your Design
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Verse and Messaging
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- ▶ Return Policy
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▶
Shipping & Production
- My order shows as shipped, but I never received it. What should I do?
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
Phone
tel: 1-800-272-4182
fax: 1-800-822-0256
tel: 1-800-272-4182
fax: 1-800-822-0256
Address
12750 Merit Drive Suite 900
Dallas, Texas 75229
12750 Merit Drive Suite 900
Dallas, Texas 75229
How Add to Cart Checks Work
Add To Cart is more than a button. Product Editor checks the design first and may stop you if the system finds something incomplete or risky.
Common checks before continuing
- Missing images
- Text that still looks unchanged
- Low-resolution image warnings
- Envelope customization that is still incomplete
- Addressing quantity mismatches
- Mailing details that still need attention
What to do when you see a warning
- Read the alert closely.
- Return to the editor or the related options panel if the warning identifies a real problem.
- Review the affected side or setting.
- Try Add To Cart again after the issue is fixed.
Helpful tip
Most add-to-cart warnings are there to prevent incomplete orders. Treat them as a final review step, not as a minor interruption.
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