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Help Center
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About Our Products
- How to Order Envelopes Without Greeting Cards
- How to Order Greeting Cards Without Envelopes
- Understanding Paper Weights & Finishes
- What Does “Converted” Mean?
- What Does “Digital Press” Mean?
- What is the minimum or maximum quantity of a product I can order?
- What personalization is included with a greeting card, invite or announcement, and what costs extra?
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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Addressing & Mailing Services
- Can you address and mail my order for me?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- Do you offer addressing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I remove the brand logo from my product?
- How do I add symbols or special characters in the editor?
- How do I type accented characters when personalizing my product?
- What special character commands can I use when personalizing my product?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order samples with envelopes and envelope imprinting?
- Do you offer envelope samples?
- Can I edit the text on a product?
- Can I order blank greeting cards?
- Can I see a proof of my customization before it is printed?
- Can you help me design my product?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
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- ▶ Payment & Billing
- ▶ Return Policy
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Shipping & Production
- My order shows as shipped, but I never received it. What should I do?
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: 1-800-272-4182
fax: 1-800-822-0256
12750 Merit Drive Suite 900
Dallas, Texas 75229
What personalization is included with a greeting card, invite or announcement, and what costs extra?
Personalization options vary depending on the type of product you’re ordering. You can identify your product type by checking the item number prefix. Use the guide below to see what is included at no additional charge and what may require an upgrade fee.
Products With Full Personalization Included (Prefixes: DP, DF, DD)
These are digital press products such as greeting cards, invitations, announcements, and seal & sends. Item numbers begin with DP, DF, or DD.
Included at no additional charge
- Adding your own logo
- Adding or editing text, names, signatures, verses, or messages
- Uploading photos or artwork
- Changing fonts, sizes, and layout
- Adding design elements within the editor
No setup fees
All included personalization is covered in the product price.
What may cost extra
Most digital press items do not have additional upgrade fees unless you add optional premium features such as specialty finishes or advanced artwork assistance.
Products With Limited Included Personalization (Prefix: C)
These are converted items, which may include greeting cards, invitations, announcements, and other printed stationery. Item numbers begin with C.
Included at no additional charge
- Changing ink color (single-color ink)
- Updating or replacing the verse or message
- Adding a one-color logo
- Adjusting layout, fonts, and text placement
- Basic artwork placement
Upgrades that require an additional charge
- Multiple ink colors
- Foil stamping
- Premium color printing upgrades
- Advanced artwork assistance
- Specialty finishes
How to know what applies to your product
Check the item number prefix on the product page and match it to the categories above. If you’re unsure whether a specific customization is included, our Customer Service team is happy to help.
Converted vs. Digital Press Comparison
| Feature | Converted Products (Prefix: C) |
Digital Press Products (Prefixes: DP, DF, DD) |
|---|---|---|
| How They’re Made | Pre‑manufactured into final form (die‑cut, scored, folded) before personalization is added. | Printed digitally on flat sheets, then cut and folded after printing. |
| Personalization Included | Single‑color ink, verse changes, one‑color logo, basic layout adjustments. | Full personalization included (logos, photos, text, verses, colors). |
| Premium Finishes | Supports foil, embossing, debossing, laser‑cutting, deckle edges. | Not included on DP products; DF items include a single foil; DD itemss include a front die-cut window |
| Full‑Bleed Printing | Not available due to pre‑converted structure. | Fully supported (edge‑to‑edge printing). |
| Color Options | One‑color ink included; multi‑color ink or foil may cost extra. | Full‑color printing included at no additional charge. |
| Best For | Premium, tactile finishes and traditional craftsmanship. | Maximum design flexibility, fast turnaround, and full‑color artwork. |
| Item Number Prefix | C (e.g., C9664) | DP, DF, DD (e.g., DP9426) |
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