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Help Center
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About Our Products
- Understanding Paper Weights & Finishes
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you offer addressing services?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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Addressing & Mailing Services
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I Remove the Brookhollow Logo From My Order?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order more than 3 samples?
- Can I order samples with envelopes and envelope imprinting?
- Will my sample order come with printed barcodes?
- Do you offer envelope samples?
- Can I request chocolate samples?
- Can you ship samples to Canada?
- Can I edit the text on a product?
- Can I order blank greeting cards?
- Can I receive a printed sample before I place my order?
- Can I see a proof of my customization?
- Can you help me design my product?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I order a sample?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
- ▶ Payment & Billing
- ▶ Return Policy
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Shipping & Production
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- What carrier will deliver my package?
- What shipping options do you offer?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: 1-800-272-4182
fax: 1-800-822-0256
12750 Merit Drive Suite 900
Dallas, Texas 75229
Can I change the color or can I change the background color of this product?
It depends on the product. Many of our products are setup with colorizable areas or color blocks. Other products are intended to be a preset design where the color is deeply integrated as part of the design and cannot be changed. As you are browsing products, look for the color wheel icon next to the product - this indicates that either the entire color scheme of the product can be changed, or at least certian elements can be changed.
Steps to update the color:
- Navigate to a product and click the "Customize" button to enter the product designer.
- Look for and click on a color icon that corresponds to the color of the element or background you want to change
- Chose from one of the dozens of pre-defined colors available, or click "Add New Color" to define any color you want.
- Last, you can optionally check the "Apply to All Blocks" checkbox if you want to apply your change to all colorizable areas on the card, or leave unchecked if you want to select and change each area individually.
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