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Help Center
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About Our Products
- Understanding Paper Weights & Finishes
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you offer addressing services?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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Addressing & Mailing Services
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I Remove the Brookhollow Logo From My Order?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order more than 3 samples?
- Can I order samples with envelopes and envelope imprinting?
- Will my sample order come with printed barcodes?
- Do you offer envelope samples?
- Can I request chocolate samples?
- Can you ship samples to Canada?
- Can I edit the text on a product?
- Can I order blank greeting cards?
- Can I receive a printed sample before I place my order?
- Can I see a proof of my customization?
- Can you help me design my product?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I order a sample?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
- ▶ Payment & Billing
- ▶ Return Policy
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Shipping & Production
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- What carrier will deliver my package?
- What shipping options do you offer?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: 1-800-272-4182
fax: 1-800-822-0256
12750 Merit Drive Suite 900
Dallas, Texas 75229
Can I Upload a Full Design for a Card?
To get started, simply select a "Design Your Own" card from our collection and use our intuitive online editor. You have the flexibility to:
- Upload your complete artwork or design files directly.
- Or, build your design from scratch using our built-in text and image tools for easy customization.
For folded cards, please note that your artwork should be split into separate sections for each panel (for example: front, back, inside top, and inside bottom). Our advanced software will automatically stitch these sections together seamlessly to ensure perfect alignment during printing.
Additionally, if your design covers the entire card (edge-to-edge printing), be sure to include 1/8" bleeds on all sides. This extra margin accounts for any necessary cropping or trimming, guaranteeing a professional, polished finish without unwanted white borders.
If you need templates, guidelines, or assistance with file formats (we support common types like PDF, JPG, and PNG), check out our Design Resources page or contact our customer support team for help.
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