Help Center

• ▶ About Our Products
  • Understanding Paper Weights & Finishes
  • Do postcards come with envelopes?
  • Can I order extra envelopes?
  • Do you offer addressing services?
  • Do you sell eCards?
  • Do your products come in different sizes?
  • What is on the inside of your greeting cards?
  • What is the difference between Peel & Seal and gummed envelope closure?
  • I can’t find a card I ordered before. Is it still available?
• ▶ Account Settings
  • How can I remove myself from your catalog mailing list?
  • How can I remove myself from your email list?
  • How can I update my account information, including my password and addresses?
• ▶ Addressing & Mailing Services
  • Can you format my addresses so they fit in your spreadsheet?
  • Do I need to use your address template or can I use my own?
  • Do you offer addressing and mailing services?
  • How do I add addressing or mailing options to my order?
  • How do I upload my address file?
  • Is it possible to purchase extra envelopes?
  • The product I'm looking at doesn't have the addressing service option. Why is that?
  • Where can I download the necessary address template?
• ▶ Customizing Our Products
  • Can I change the color or can I change the background color of this product?
  • Can I Remove the Brookhollow Logo From My Order?
  • Can I Upload a Full Design for a Card?
  • Customizable versus Non‑Customizable Products
  • Customizable versus Non‑Customizable Products
  • How to add a QR Code to your Product
  • Will the printed product look exactly like the preview?
  • Can I order more than 3 samples?
  • Can I order samples with envelopes and envelope imprinting?
  • Will my sample order come with printed barcodes?
  • Do you offer envelope samples?
  • Can I request chocolate samples?
  • Can you ship samples to Canada?
  • Can I edit the text on a product?
  • Can I order blank greeting cards?
  • Can I receive a printed sample before I place my order?
  • Can I see a proof of my customization?
  • Can you help me design my product?
  • Can you recreate a product I already have?
  • How can I add a photo, logo, or signature to my product?
  • How can I customize my product?
  • How do I order a sample?
  • How do I place a reorder?
  • Where can I find a list of verses or a verse library?
  • Can I email you a logo, signature, or image to use in my card?
• ▶ Most Popular
  • How Do I Save Items to My Favorites?
• ▶ Payment & Billing
  • Can I pay with a company check?
  • Do you charge sales tax?
  • How can I send my tax exempt paperwork?
  • What is an account credit and how do I use it?
  • Can I be invoiced for my order?
  • Can I pay with multiple credit cards?
  • Can you process a PayPal payment for me?
• ▶ Return Policy
  • Can my order be reprinted?
  • What is your return policy?
• ▶ Shipping & Production
  • Will I pay any additional costs after my order ships?
  • Will my cards be shipped flat or folded?
  • Can I contact the shipping department directly?
  • Do you ship internationally?
  • How can I track the shipping status of my order?
  • How long will it take to get my order?
  • I have a large volume high quantity order. Can I get assistance?
  • What carrier will deliver my package?
  • What shipping options do you offer?
  • Where will my order ship from?
  • How long do I have to make changes once my order is placed?
  • Can I cancel an order that is already being printed?
• ▶ Technical Help
  • I don’t have my artwork in a digital format; can I send it to you to be scanned?
  • I’m having difficulty with a promo code.
  • Is my shopping secure?
  • What browsers and operating systems do you support?
  • What if my image appears fuzzy or pixelated on the preview?
  • What type of file formats do you accept?